Terms of Service

Platform or Cartfy.pro: the software-as-a-service operated by Grupo Super Software House Ltda, accessible at https://cartfy.pro and its subdomains.

Merchant: individual or legal entity that creates an account on the Platform to operate an online store.

End buyer: person who purchases products or services from the Merchant through the Platform.

Merchant content: products, images, descriptions, brand, policies and any material published by the Merchant on its store.

Account: Merchant's registration on the Platform, including organization, stores, users and associated settings.

By creating an account, contracting a plan or accessing the Platform, the Merchant declares to have read, understood and agreed with these Terms of Service and the Privacy Policy.

If acting on behalf of a company, the Merchant declares to have authority to bind that entity to these Terms.

If you disagree with any item, do not use the Platform. Continued use means full acceptance.

The Merchant is responsible for providing true, complete and up-to-date data on registration, and for maintaining the confidentiality of credentials.

All actions performed with the Merchant's credentials are presumed to be made by them. Notify us immediately in case of suspected misuse.

We reserve the right to refuse registration, suspend accounts or require additional verification when there is suspicion of fraud, false data or breach of Terms.

The Platform offers free and paid plans. Limits, features and prices are described at /pricing.

Paid plans are charged recurrently (monthly or yearly), starting upon contract, with automatic renewal at the end of the period.

Price changes will be communicated 30 days in advance. The Merchant may cancel before the next renewal without penalty if disagreeing.

Applicable taxes may be added to the plan amount according to the Merchant's country legislation.

When offered, the free trial lasts as indicated at contract time. At the end, the contracted plan is automatically charged, unless previously canceled.

The Merchant may cancel the plan at any time from the dashboard, effective at the end of the paid cycle. No lock-in.

Proportional refund is only due in cases of proven billing error, prolonged Platform unavailability or unilateral termination from our side.

The Merchant may use the Platform to create, operate and promote its own online stores, within the limits of the contracted plan and applicable law.

Access to the admin dashboard, AI copilot and integrations is personal and non-transferable beyond the authorized user roster.

The Merchant is prohibited, directly or indirectly, from:

• Selling illegal, counterfeit, dangerous, regulated-without-authorization products, or those that infringe third-party rights.
• Practicing or facilitating fraud against End buyers, payment gateways or logistics partners.
• Reverse engineering, mass scraping, denial-of-service attacks or attempts to compromise Platform security.
• Using the Platform for spam, phishing, malware distribution or defamatory content.
• Hosting sexually explicit content, hate speech, violence or child exploitation.
• Reselling or sublicensing the Platform without written authorization.

The Merchant is solely responsible for the Content published on its store, including truthfulness, licensing, tax and regulatory compliance.

By publishing Content on the Platform, the Merchant grants us a non-exclusive, worldwide, royalty-free license to host, transmit and display such Content strictly for Platform operation.

We may remove Content that violates these Terms or law, with notice when feasible.

Payments made by End buyers are processed by external gateways (Stripe, Mercado Pago, etc.) with which the Merchant maintains a direct contractual relationship.

Cartfy.pro does NOT hold transacted funds. Payouts, advances, chargebacks and fees follow the rules of the chosen gateway.

It is the Merchant's responsibility to correctly configure the gateway, keep credentials valid and comply with the partner's anti-fraud and KYC obligations.

Issuance of tax invoices (NF-e/NFC-e/NFS-e in Brazil or equivalents elsewhere) is the exclusive responsibility of the Merchant.

The CertFiscal integration offered by the Platform is a technical convenience. Fiscal data (CFOP, NCM, CSOSN, tax rates) is the Merchant's or its accountant's responsibility.

Any fines, assessments or losses arising from tax incorrection are the Merchant's responsibility.

We may suspend or terminate accounts in cases of: breach of these Terms, payment default exceeding 30 days, court order or serious risk to the Platform or third parties.

When suspended for default, Merchant Content is preserved for 60 days for regularization. After that, we may permanently delete.

Whenever possible, we communicate the suspension in advance and offer time for defense or regularization.

All rights over the Platform (code, design, brand, documentation) belong to Grupo Super Software House Ltda or its licensors.

Merchant Content remains its property. The license granted to us (clause 8) is strictly operational.

Cartfy, Cartfy.pro and CertFiscal are trademarks of our group. Unauthorized commercial use is prohibited.

The Platform is provided as is, with continuous maintenance and a 99% monthly SLA. We do not guarantee absolute absence of failures or momentary downtime.

We are not liable for: lost profits, indirect losses, Merchant business decisions, third-party failures (gateways, carriers, marketplaces) or End buyer content.

Where direct liability is duly proven, it is limited to the amount paid by the Merchant in the previous 12 months.

The Merchant agrees to hold the Platform harmless from any claims, actions or losses arising from its Content, misuse of the Platform, breach of these Terms or third-party rights violation.

Personal data processing is governed by our Privacy Policy, available at /privacidade (LGPD, GDPR and equivalent laws where applicable).

Cookie usage is described in the Cookie Policy at /cookies. The Merchant acknowledges and agrees.

These Terms are governed by the laws of the Federative Republic of Brazil.

The forum of the principal place of business of Grupo Super Software House Ltda is elected for disputes, except where absolute consumer-protection rules apply otherwise.

For clients outside Brazil, the parties may submit disputes to international arbitration under ICC rules if previously agreed in writing.

We may change these Terms at any time. Relevant changes will be communicated by email and in the dashboard at least 15 days in advance.

Continuing to use the Platform after the changes take effect implies acceptance. If disagreeing, the Merchant may cancel before the effective date without penalty.

The invalidity or unenforceability of any clause does not affect the others.

Failure to exercise any right under these Terms does not constitute waiver.

Formal communications must be sent by email to the contacts below.

Grupo Super Software House Ltda — Brazilian CNPJ to be defined. Address to be defined.

For any question about these Terms: [email protected].